How can we help?
Search for what you are trying to do, or browse by topic.
Getting started
How do I create my first business?
Set up a business workspace so members have something to join.
Your business
How do I switch to a different business?
Change which business you are working on when you run more than one.
Plans & pricing
How do I add a membership plan?
Plans are what members buy — name, price, and duration in days.
Payments
Where do I add a payment method?
Payment methods live on your owner profile, then each business picks which ones it shows.
Members & approvals
How do I approve a membership request?
Review the payment proof, choose a start date, and activate the membership.
How are start and end dates decided?
End date is start date plus the plan's duration; renewals stack instead of overlapping.
Walk-ins
How do I add someone who paid in person?
Walk-ins create an active membership immediately — no approval, no app needed.
Team & permissions
How do I add a manager?
Owners invite managers by email from the web portal and choose what each can do.
What can each manager permission do?
Five per-business flags. Everything not listed stays owner-only.
QR & check-in
How do members join my business?
Share your QR code or 6-character join code — both are permanent.
For members
How do I join a gym or studio?
Scan the business QR or type its 6-character code, pick a plan, and submit for approval.
Where is my membership pass?
Show your QR at the door so staff can verify your membership.
Account & sign-in
I can't sign in — what should I check?
Codes are emailed and rate-limited; most sign-in problems are one of four things.